![]() ![]() However, if you are still unable to cancel your order on Newegg then you can get in touch with Customer Support for the same.Īlso, read How To Cancel Albert Account? Step By Step Guide How Does Newegg Work? Newegg Membership Plans You can easily cancel your Newegg Order if it isn’t shipped yet by visiting the official website and logging in to your account through the official website. You can connect with third-party vendors and buy the items at affordable rates. You can search for your product from the official website and purchase what you require at a good discounted price from Newegg. Newegg offers numerous electronic e-commerce products and more that customers can buy anytime. If you ordered something on Newegg but don’t really require it anymore then you can, of course, cancel your Newegg Order and we can surely help you with that. Now that the policy has changed thanks to Gamer Nexus' actions, customers likely won't face the same issues in future.īurke also plans to meet with Newegg to interview the company over the situation, and are calling on it to be transparent over the situation.It might not be that easy to cancel an online order but if it isn’t shipped yet, there is a high chance that it can be possible. A number of other Newegg customers contacted him to say they have faced similar issues. In the videos, Burke also points out how he isn't the only one who has experienced something like this. And as such, the motherboard was returned to Newegg, and eventually sold to Burke. In a follow-up video, he described how he noticed there was a return merchandise authorization sticker from Gigabyte, the motherboard manufacturer.īurke then called Gigabyte and discovered Newegg had sent the motherboard for repairs to them, but didn't pay the $100 repair fee to get it fixed. Because Burke knew this wasn't his fault, he did some research. After tweeting about the situation though, he did receive the refund. And in turn, the motherboard was returned to Burke, where he found that several pins were bent on the product. However, Burke's refund was denied, with Newegg citing the product being broken upon arrival. Burke claims to have never opened it, having just returned it without even opening the shipping box. The original video from GamersNexus, which has roughly 1.58 million subscribers at the time of writing, released a video called "Newegg Scammed Us." In the video, editor-in-chief of GamersNexus explained that after buying a $500 open-box Gigabyte motherboard from Newegg, he realized he didn't need it, and returned it. This policy comes after popular PC hardware review YouTube channel GamersNexus released a video that claimed Newegg knowingly sold them a faulty open-box motherboard, while also refusing to refund them. Speaking to Windows Central, Newegg said that it intends to accept all returns on "open box" products on a "no questions asked" basis. The company claims that there were a "very small number of returns may not have been thoroughly inspected before being routed for returns, liquidations or e-waste recycling and were accidentally resold as 'open box' merchandise." As such Newegg has "already changed internal procedures to improve" how it will manage product returns. Newegg has posted a customer service update to its official Twitter account announcing the change in policy. Online computer parts retailer Newegg is updating its returns policy after a recent scandal involving the company selling a faulty motherboard. ![]()
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